Privacy & Service Policy

Information We May Collect

When you contact Nexus through the website, by phone, or through WhatsApp, the information you choose to provide may include:

• Your name and phone number
• Appliance type and a description of the problem
• Your location in Dubai
• Other information you voluntarily share to discuss the enquiry or service

How We Use Your Information

Information may be used to respond to enquiries, discuss appliance problems, arrange technician visits, confirm appointment availability, provide repair-related communication, maintain service records, and improve the website and customer service.

Contact Forms

Information submitted through a website contact form may be stored in the website administration system so the Nexus team can review and respond to the enquiry.

Phone & WhatsApp

If you contact Nexus by phone or WhatsApp, you may voluntarily provide information for the purpose of arranging or discussing appliance repair services.

Cookies & Website Technology

The website may use essential cookies or similar technologies needed for functionality, security, performance, or analytics where enabled.

How Long Information Is Kept

Customer enquiry and service information may be retained for as long as reasonably necessary to respond to an enquiry, provide the requested service, maintain service records, meet operational requirements, or resolve service-related questions.

Data Security

No online or electronic communication method can be guaranteed to be completely secure. Please share only the information needed to discuss your enquiry or repair.

Third-Party Services

The website may use third-party services for functions such as hosting, website security, spam prevention, email delivery, or communications. These providers may process limited information where needed to provide their service.

Customer Choices

You may contact Nexus to ask about personal information you have submitted through the website or to request an appropriate correction or deletion where applicable.

Service Availability

Appointment availability depends on your location, the schedule, technician availability, and service requirements. Same-day appointments may be available.

Repair Assessment

Appliance faults may have different causes. A technician may need to inspect the appliance before confirming the fault, repair requirements, parts required, and repair cost. Not every appliance can be guaranteed to be repairable.

Pricing

Repair pricing may depend on the appliance type, fault, inspection findings, parts required, and work required. Where practical, information about the proposed repair will be provided before proceeding.

Updates to This Policy

This policy may be updated when website or service practices change.